Conversational Analytics consists of integrative applications that help both customer facing employees and domain experts learn and build business workflows, discover facts and increase knowledge from existing data using an AI/ML/RPA Platform. That’s a mouthful. For the rest of us, Conversational Analytics is the next generation of the legacy dashboard that so many of us […]

Guest Author: Diptish Datta, VP Support, Fetch Robotics I’ve seen that customer expectations are evolving rapidly but that most companies are just trying to apply patches to their old processes in order to try to delight their customers. Unfortunately, more often than not, these efforts are falling short.  With digital transformation trends  and pandemic-related changes […]